Security threats now confront us everywhere, and there are numerous technologies and controls that we should use in response. However, the manner in which these are presented and operated can mean that they do not deliver a favourable user experience. In fact, security is often delivered in ways that actively make it harder for users to understand and apply. This talk examines the problem, with examples from typical user-facing technologies, and presents experimental findings to illustrate the benefits that can result from supporting the user more effectively.

Published in: World Congress on Internet Security (WorldCIS-2017)

• Date of Conference: 11-14 December 2017
• DOI: 10.2053/WorldCIS.2017.0005
• ISBN: 978-1-908320-81-0
• Conference Location: University of Cambridge, UK