An ERP system is an integrated software solution that is designed to assimilate various business processes and is implemented for the purpose of enhancing the synchronisation that exists between different organisational departments. In general, an e-Government is defined as one where the production and distribution of services by the government is promoted electronically. The birth of the child is registered in the hospital of birth in Saudi Arabia and a notification certificate is made available to the parents. Following this, the parents make an appointment with the Ministry of Interior to submit the certificate and then obtain the social registration certificate. The social registration certificate plays an important role in future paediatric services and vaccination schedules. This registration process is to be done in person even if the appointment can be obtained through online registration facilities. The purpose of this current study is to examine the advantages and barriers of the current e-services available to citizens and employees of the two ministries. The study also aims at arriving at recommendations for a proposed integrated healthcare and birth registry using ERP in Saudi Arabia.

Published in: Internet Technology and Secured Transactions (ICITST-2018)

  • Date of Conference: 10-13 December 2018
  • DOI: 10.2053/ICITST.WorldCIS.WCST.WCICSS.2018.0022
  • ISBN: 978-1-908320-94-0
  • Conference Location: University of Cambridge, Churchill College