Online programs and courses continue to grow at a rapid rate and it is imperative that studies continue to review all aspects of best practices for online teaching. More than 22 million students (academic impressions.com, 2011) are projected to take some or all of their classes online in the next five years. Personalized communication is critical to the engagement and retention of online students (Betts, 2009). Quality written feedback is one of the factors that make up a good online class. Faculty feedback collected from the Canisius College’s online Master of Sport Administration were studied to highlight the importance of effective communication in online education. On major assignments, (those worth 15% to 20% of final grade) 100% feedback reading rate was found, with minor assignments (10% or less of final grade) there was a 75% reading rate feedback. This drastically improved on the approximately 40% online written feedback reading rate shown in the Sawicki and O’Rourke (2017) study.

Published in: Canada International Conference on Education, 2018

• Date of Conference: 25-28 June, 2018
• DOI: 10.2053/CICE.2018.0036
• Electronic ISBN: 978-1-908320-90-2
• Conference Location: University of Toronto Mississauga, Canada