Organizational support and improve performance have seen unprecedented enhancement due to the ability of internet technology that is constantly changing the nature and procedures of organizational goals. However, given the volume of digital-related transactions today, especially with mobile internet banking systems, cybersecurity threats and privacy concerns arising from Internet use by businesses, their employees, and external stakeholders have become prevalent. The detrimental effects resulting from cybersecurity threats have an adverse effect on the availability, confidentiality, and integrity of information for banks and users of their mobile banking apps. Once more, users’ decision-making about the adoption of mobile banking is hampered bythe sense of cybersecurity vulnerability. This study examines factors that affect cybersecurity and howmobile banking apps users perceive cybersecurity problems that hinder banks from enabling uses of mobile banking. Additionally, this study suggests a conceptual research model that illustrates the relationships between the variables that affect cybersecurity. The study discovered that users view knowledge of potential identity theft, impersonation, and account hijacking as cybersecurity threats that obstruct their use of mobile banking. The review of literature conducted identified that mobile banking apps users who regard these concerns to be real are hesitant to embrace mobile banking practices. Similarly, information about cybersecurity threats, however, puts mobile banking app users in danger which makes them reluctant in using the app for banking purposes. As a result, mobile banking serves as a reminder to strategically reinforce the security and privacy issue in relation to cybercrime in the banking industry. Practically, the survival of banking in future will depend on the retention of its mobile banking app users. The study contributes to the theory of cybersecurity particularly in the context of using the Internet as a platform for mobile banking.

Author: Olumide Abiola

Published in: International Conference on Information Society (i-Society-2023)

• Date of Conference: 24-26 October 2023
• DOI: 10.20533/iSociety.2023.0001
• ISBN: 978-1-913572-69-3
• Conference Location: Dún Laoghaire, Ireland